We will be taking a look at your account and reaching out shortly. Still others rely on frozen entrees as a major part of your diet. Emails were only to sell more. This is a follow-up to the review I posted on September 5. We are sorry to hear about the spoiled and stale items you received.
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Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there!
We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received.
We will be looking into this and reaching out soon. I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal.
I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program!
For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.
We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions.
This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland.
Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had.
The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy.
In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected.
I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon.
Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients.
I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon.
I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood.
Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.
I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback.
He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.
We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food.
Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent.
Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.
Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order.
I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me.
Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week.
I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason.
We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.
We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. The fat loss program involves eating anything with the proper proportions of proteins and fast and slow carbs.
Choose from 3 weight loss programs that include breakfast meals, meal replacements, properly portioned snack bars and dietary supplements. Monthly shipment is also an option. The company was founded in and is headquartered in Clearwater, FL. Metabolife is a dietary supplement company that was founded in the early s. The company offers products to aid in weight loss, as well as educational information and resources for its customers.
Information in this guide is general in nature and is intended for informational purposes only; it is not legal, health, investment or tax advice.
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Visit Website toll free number Not sure how to choose? Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. What to look for when choosing a weight loss program? Individual foods allowed on diet Consider a diet's overall approach to food. Think about whether the foods on a given diet are things that you generally enjoy. If you hate eating your greens, you might not like a diet filled with salads; but if you have a sweet tooth, a diet that substitutes milkshakes for meals might be more up your alley.
Some diet plans ship foods straight to your door, while others require you to shop for very particular ingredients. There are also a range of price points, with some diets costing substantially more than others. Consider whether the food allowed on a particular diet will fit into your budget and be relatively easy to find at grocery stores. Food allergies and sensitivities: Many people have food allergies or sensitivities that could make a given diet difficult or impossible to follow.
Consider whether the diet plan features potentially allergenic or reactive foods, particularly if you plan to eat the same foods daily. Meal plans Factor in time, convenience, and cost when determining whether a plan's meals will work for you.
Many diet plans rely on meal-replacement bars, shakes, or other snack type foods. Still others rely on frozen entrees as a major part of your diet. Ask yourself if you are okay with a bulk of your diet relying on prepackaged snacks, shakes, or frozen meals, or if you prefer the flexibility of cooking your own meals or eating out frequently.
Think about how much time and planning goes into each weight loss program. Some people will find that meal planning and preparation takes too long to fit into their busy lifestyle, while others will have the time to commit to a more demanding plan. Figure out whether a plan is compatible with your lifestyle before committing.
Some meal plans are very simple; others require more work. While it is true that less calories usually means more weight loss, some diet plans are strict and can leave you feeling hungry most of the time. Additionally, some people need more calories because of metabolic issues or high activity levels, and low-calorie plans might be insufficient. Think about whether a diet plan will keep you full. Ask yourself how much you are willing and able to spend a month on a weight loss plan.
Factor in what you get for the cost; plans that provide your meals for you will be pricier but you may save money on grocery bills in the long run. Many plans offer multiple tiers of service or options customized to your preferences. Do you need the basics or a more comprehensive plan? You may be able to save money by opting out of the unnecessary features of more expensive plans. Community interaction It can be difficult to lose weight and maintain a healthy lifestyle if you don't have adequate social support.
Think about whether you need one-on-one guidance from an expert or a supportive diet-related community to succeed on a weight loss program.
Some people prefer to go it alone or involve their friends or family rather than a forum, but others enjoy finding acceptance and encouragement from others who are using the same program. Every person has different needs when it comes to what motivates them to succeed. Think about how you have met other important goals, quit bad habits, or motivated yourself to change in the past. Would you be more likely to succeed using social media; in-person meetings with strangers or acquaintances; or expert counseling using text messaging, phone calls or email?
Think about whether you will fit in with the community and whether that matters to you personally. Exercise and other lifestyle factors Losing weight means using more calories than you take in, but whether this is accomplished soley through dietary changes or through a combination of diet and exercise will vary according to each diet plan's requirements.
Think about whether a diet plan has activity or exercise requirements, suggestions, or even the ability to track your daily exercise. If exercise is required, are you willing and able to do it? If it is optional, will the plan motivate you? Many people struggle with weight not only because of their eating and exercise habits, but because their lifestyles are stressful or exhausting, which makes losing weight more difficult. A plan that emphasizes quality sleep, stress control, and other tools that contribute to fat loss can help you lose the pounds and keep them off long term.
Each weight loss program is different, and your personality, preferences and habits will impact whether or not a given plan will be right for you. Ask yourself whether you would find a plan's requirements enjoyable and sustainable, or if you would be miserable on it. Remember that pleasure is important for your success. Long-term sustainability While many plans emphasize quick upfront results, maintaining fat loss is just as important as losing it. Does this program offer a long-term maintenance plan for permanent fat loss?
The program should have a specific plan in place, with specific suggestions, guidance and support. Ability to continue plan: If it does, are you realistically able to stick with this plan for the rest of your life?
Think about factors like price, time requirements for meal planning and preparation, satisfaction and flexibility with your lifestyle. Ongoing fitness and support: Does the long-term plan provide an exercise plan, strategies to navigate specific obstacles, and other tools to enhance permanent fat loss? Types of weight loss programs Top. In-person group meetings These structured programs typically meet at a community center or brick-and-mortar business on a weekly or otherwise scheduled basis.
Meal delivery services Some weight loss programs deliver meals or meal ingredients to your home, either as a part of a broader plan or as their primary service. Meal-replacement programs Some weight loss programs rely primarily on meal-replacement products such as shakes, bars or other snacks.
Supplement programs Some programs primarily market a dietary supplement, powder or other ingredient designed to block fat or promote feelings of fullness instead of hunger. Customizable plans Some programs are flexible and allow you to choose among many different diet plans, formulating one that works for your needs and preferences.
Who uses weight loss programs? College students Many college students and somethings have always been able to eat what they want and burn it off. Older men and women Many older men or women who have gone through andropause or menopause begin to struggle with excess weight, and may find a weight loss program helpful. Former athletes Athletes at their prime must consume many more calories than the average person to be at peak performance, but as they age and become less active may find that their old eating habits are hard to break.
New moms New moms often struggle with shedding the excess pounds left over from pregnancy, and also have little discretionary time to spend on elaborate diet and meal plans. Dieters on a budget Many individuals are looking to lose pounds and inches off their waistline, not their wallets.
Kids and teens While most kids and teens should avoid weight loss programs, some may need a well-defined dietary plan to lose excess fat and become healthier. Dieters with food sensitivities Whether allergic to soy, gluten, dairy or any other ingredients, some dieters want to lose weight, but may have stricter dietary requirements than others.
Weight loss program expert reviews Top. Expert note Think of finding the right diet as akin to going on a long road trip. Are you an expert? More resources about weight loss from ConsumerAffairs Top.